Frequently Asked Questions
Everything you need to know about our premium Australian sheepskin products.
Are your sheepskins ethically sourced?
Yes, all our sheepskins are 100% ethically sourced as a byproduct of the Australian farming industry, ensuring sustainable practices and premium quality.
How do I choose the right size for sheepskin boots?
We recommend choosing your standard size. While they may feel snug initially, the wool lining will compress and mold to the shape of your feet within a few wears for a perfect fit.
What is your return policy for international orders?
We offer a 30-day return window for all orders. Items must be in their original, unworn condition with tags attached. Please note that international return shipping costs are the responsibility of the customer.
How should I clean and maintain my sheepskin products?
For minor marks, spot clean with a damp cloth and a specialized wool detergent. Avoid direct sunlight or heat sources when drying to prevent the leather from hardening.
How long does shipping take within Australia and overseas?
Domestic orders typically arrive within 3-7 business days. International shipping varies by location but generally takes between 10-21 business days via our premium courier partners.
Do you offer a warranty on your footwear?
We provide a 6-month manufacturer's warranty against defects in materials and workmanship. This excludes normal wear and tear or damage caused by improper care.